Privacy policy

Privacy policy

Last updated: 26 October 2026

Who we are

This store and the website pbtprint.sk, including all related information, content, features, tools, configurators, products and services (the "services"), are operated by PBT PRINT, s.r.o., Company ID (IČO) 36 507 164, Tax ID (DIČ) 2022036027, VAT ID (IČ DPH) SK2022036027, with its registered office at Jána Nováka 37, 080 04 Prešov, registered in the Commercial Register of the District Court Prešov, section Sro, insert no. 16379/P ("we" or "PBT PRINT"). Premises: Solivarská 28, 080 05 Prešov. For the purposes of applicable data protection law, we are the controller of your personal data.

Our store uses the Shopify platform, which enables us to provide the services to you. This policy describes how we collect, use and disclose your personal information when you visit, use, make a purchase or other transaction through our services, or otherwise communicate with us. In the event of a conflict between our terms and conditions and this policy, this policy prevails with regard to the collection, processing and disclosure of your personal information.

Please read it carefully. By using the services you confirm that you have read this policy and understand how we collect, use and disclose your information.

Personal information we collect or process

Personal information is information that identifies you or another person or can reasonably be linked to you. It does not include information that is collected anonymously or has been anonymised so that it cannot identify you. Depending on how you interact with the services, we may process the following categories of personal information:

  • Contact details, such as name, address, billing address, delivery address, telephone number and email address and, for businesses, also company name, company ID, tax ID and VAT ID.
  • Financial information, such as transaction details, payment method, payment confirmation and other payment data. Payment card data is processed by the payment gateway provider; we do not see or store the full card number.
  • Account information, such as username, password, preferences and settings.
  • Transaction information, such as items you view, add to your cart, buy, return, exchange or cancel, and your past orders.
  • Materials for made-to-measure orders that you send us for production: logos, graphics, texts, names, numbers, dimensions and other data needed for production (e.g. names and numbers on jerseys).
  • Communication with us, including information you provide when communicating with us, for example in a customer support request or a complaint.
  • Device information, including your device, browser, network connection, IP address and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the services.

Sources of personal information

We may collect personal information from the following sources:

  • directly from you, for example when you create an account, place an order, communicate with us or otherwise provide us with your personal information,
  • automatically through the services, including from your device when you visit our websites, and through cookies and similar technologies,
  • from our service providers who collect or process your personal information on our behalf,
  • from our partners or other third parties.

How we use your personal information and on what basis

Depending on how you interact with us, we may use personal information for the following purposes:

  • Providing, personalising and improving the services. We use your personal information to perform our contract with you, process payments, fulfil orders, produce goods based on your materials, arrange shipping, handle returns and complaints, create and manage your account, remember your preferences and create a personalised shopping experience. Legal basis: performance of a contract (Art. 6(1)(b) GDPR) and our legitimate interest in improving the services (Art. 6(1)(f) GDPR).
  • Marketing and advertising. We use your personal information for marketing communications by email, text message or post and to show online advertising in the services or on other websites, including based on items you viewed or added to your cart. Legal basis: your consent (Art. 6(1)(a) GDPR) or, for emails to existing customers about similar products, our legitimate interest. You may withdraw your consent at any time.
  • Security and fraud prevention. We use your personal information to verify your account, provide a secure payment and shopping experience, detect and investigate fraudulent, illegal or malicious activity, and secure our services. If you create an account, you are responsible for keeping your login details safe. We strongly recommend not sharing them with anyone. Legal basis: legitimate interest.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests and maintain our business relationship. Legal basis: performance of a contract and legitimate interest.
  • Legal reasons. We use your personal information to comply with legal obligations (e.g. bookkeeping and tax records), to respond to valid legal process, e.g. requests from public authorities, to protect our legal claims, and to enforce our terms or policies. Legal basis: compliance with a legal obligation (Art. 6(1)(c) GDPR) and legitimate interest.

How we disclose personal information

In certain circumstances we may disclose your personal information to third parties for legitimate purposes in accordance with this policy. These may include:

  • Shopify, vendors and other third parties who perform services on our behalf (IT management, payment processing, analytics, customer support, cloud storage, order fulfilment and shipping, e.g. Slovak Post, Packeta),
  • business and marketing partners (e.g. Google advertising and analytics tools), who use your information in accordance with their own privacy notices,
  • third parties when you ask us, direct us or consent to disclosure, for example to ship products or when you sign in using social media,
  • our accountant and other professional advisers bound by confidentiality,
  • other companies within our group, if any,
  • in connection with a business transaction such as a merger or sale of a business, to comply with legal obligations (e.g. a summons or court order) and to protect or defend our rights and the rights of our users.

We do not sell your personal information for money.

Cookies

We use cookies and similar technologies to make the services work (e.g. remembering your cart), to measure traffic and for advertising. We use cookies that are not strictly necessary only with your consent. You can change or withdraw your consent at any time in the cookie settings on the website or in your browser settings.

Relationship with Shopify

The services are hosted by Shopify, which collects and processes personal information about your access to and use of the services in order to provide and improve them. Information you submit to the services will be transferred to and shared with Shopify and with third parties that may be located in countries other than where you live. For more information about how Shopify uses your personal information, see the Shopify Consumer Privacy Policy. You can also exercise your rights through the Shopify privacy portal.

Third-party websites and links

The services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with us and that we do not control, please read their privacy policies and terms. We are not responsible for the security or privacy of such sites, or for the accuracy, completeness or reliability of information on them. Information you disclose in public or semi-public areas (e.g. on social networks) may be viewed by other users without restriction. Including a link does not imply endorsement of the content on that platform or of its owners or operators.

Children's data

The services are not intended for children. We do not knowingly collect personal information from children who have not reached the age of majority in their jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the details below and ask for its deletion. As of the effective date of this policy, we are not aware of "sharing" or "selling" personal information of persons under 16 years of age.

Security and retention of your information

No security measures are perfect and we cannot guarantee "perfect security". Information you send us may not be secure in transit. Please do not use unsecured channels to communicate sensitive or confidential information.

How long we keep your personal information depends on the purpose of processing. We keep data needed to perform a contract for the duration of the contractual relationship and afterwards for as long as needed to handle any complaints and disputes. Accounting and tax documents (invoices) are kept for 10 years as required by law. Data processed on the basis of consent is kept until you withdraw consent. After the periods expire, we delete or anonymise the data.

Your rights and choices

Depending on where you live, you may have some or all of the following rights. These rights are not absolute, apply only in certain circumstances, and in some cases we may decline your request where the law allows.

  • Right of access. You may request access to the personal information we hold about you.
  • Right to erasure. You may request deletion of the personal information we hold about you.
  • Right to rectification. You may request correction of inaccurate personal information.
  • Right to portability. You may obtain a copy of your personal information and, in certain circumstances, ask for it to be transferred to another party.
  • Right to object and to restrict processing. You may ask us to stop or restrict the processing of your personal information for certain purposes, in particular for direct marketing.
  • Right to withdraw consent. Where we process data based on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing before it was withdrawn.
  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may withdraw consent to the "sale" or "sharing" of your personal information for targeted advertising. You can do so in the cookie settings or by email to pbtprint@pbtprint.sk. If you visit our website with the Global Privacy Control signal enabled, we will treat it as an opt-out request for your device and browser. We do not recognise other "Do Not Track" signals.
  • Managing communication preferences. You can decline promotional emails at any time using the unsubscribe link in the email. Even after unsubscribing we may send you emails about your account and orders.

You can exercise your rights by emailing pbtprint@pbtprint.sk or within the services. For more on how Shopify uses your personal information and what rights you have against it, visit privacy.shopify.com.

We will not discriminate against you for exercising these rights. Before processing a request we may ask you to verify your identity. Under applicable law you may appoint an authorised agent to submit requests on your behalf; we may require proof of authorisation from them and verification of your identity from you directly. We will respond to your request in a timely manner, within the time limits set by applicable law (usually within one month).

Complaints

If you have a complaint about how we process your personal information, please contact us using the details below. You also have the right to lodge a complaint with a supervisory authority. In Slovakia this is the Office for Personal Data Protection of the Slovak Republic, Hraničná 12, 820 07 Bratislava, dataprotection.gov.sk. A list of supervisory authorities in the European Economic Area is available here.

International transfers

We may transfer, store and process your personal information outside the country where you live. If we transfer it outside the European Economic Area or the United Kingdom, we will rely on recognised transfer mechanisms such as the European Commission's standard contractual clauses or equivalent agreements issued by the relevant UK authority, except where the transfer is to a country that ensures an adequate level of protection.

Changes to this policy

We may update this policy from time to time, for example to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised policy on this website, change the "Last updated" date and give notice as required by applicable law.

Contact

If you have any questions about our privacy practices or this policy, or wish to exercise any of your rights, contact us:

  • PBT PRINT, s.r.o., Jána Nováka 37, 080 04 Prešov (registered office)
  • Premises: Solivarská 28, 080 05 Prešov
  • Email: pbtprint@pbtprint.sk
  • Phone: +421 908 977 573

You will find further contact details in our contact information policy.