Refund policy
Return and cancellation policy
PBT PRINT, s.r.o. · Company ID 36 507 164 · Jána Nováka 37, 080 04 Prešov · pbtprint@pbtprint.sk · +421 908 977 573
Effective from 25 October 2026.
Returns and cancellations
Eligibility for a return depends on the items in your order.
Where returns are accepted, items must be returned in the same condition in which you received them – unworn or unused, with tags and in the original packaging, or as otherwise instructed for the return. We may reduce the refund if the item has been used, damaged or handled more than necessary.
- You can request a return within 30 days of delivery of your item.
- You are responsible for arranging and paying for return shipping.
- You can request to cancel an order or remove items from it within 24 hours of placing the order, provided production has not yet started.
Made-to-measure goods cannot be returned
Goods made to measure cannot be returned and the contract cannot be withdrawn from. This covers goods produced to your requirements – with your own print, motif, name, number, embroidery, flags, jerseys and any other goods made to order (Act No. 108/2024 Coll. on consumer protection).
Such goods can be returned only if they are defective (a printing or embroidery error, damage, goods that do not match the confirmed order). In that case, please follow our Complaints Policy.
How to start a return or cancellation
Whether a return or cancellation request is accepted depends on the conditions above and on your rights under applicable law.
- Please contact us at pbtprint@pbtprint.sk before returning an item.
- If your return is approved, we will give you instructions on how and where to send the parcel to complete the return.
- Items sent back without first requesting a return will not be accepted.
- To submit a cancellation request, please contact us.
Damages and issues
Please inspect your order on receipt. If an item is defective or damaged, or if you received the wrong item, contact us immediately. Defective or damaged goods are handled in accordance with our Complaints Policy.
Exceptions and items that cannot be returned
Some items may not meet the conditions for return. This applies in particular to goods made to measure (see above), as well as to cases stated in the product listing, on the website or in the store at the time of purchase.
If you have questions about whether a particular item can be returned, please contact us.
Exchanges
Before you return an item, please contact us to ask about exchange options.
Returns and cancellations in the European Union
If you are a consumer in the European Union and buy goods online, you may have the right to cancel your order for any reason within 14 days of the day you receive the goods, unless an exception applies.
This right does not apply to goods made to measure (see the section Made-to-measure goods cannot be returned).
After you tell us you want to cancel the order, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of you informing us of the cancellation; however, we may withhold the refund until we receive the goods back or until you provide proof that you have sent them back.
For eligible cancellations we will refund the price of the product and the cost of standard delivery (if you paid for delivery). We are not required to refund any additional amount paid for express or premium delivery above the cost of standard delivery.
To request a return, follow the instructions in the section How to start a return or cancellation. To request a cancellation, please contact us.
Refunds
Once we have received and inspected your returned goods, we will let you know whether the refund has been approved. If approved, we will refund you using the original payment method (unless stated otherwise). Your bank or payment provider may need some time to process and settle the refund.
If you do not see the money in your account within a reasonable time after approval, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws (including rights that apply if the goods are defective, not as described, not delivered within the required or agreed time, or otherwise do not comply with applicable legal requirements).
Contact
To request a cancellation, start the return process, ask about a return or exchange, or report damaged items, contact us:
- PBT PRINT, s.r.o., Jána Nováka 37, 080 04 Prešov (registered office)
- Premises: Solivarská 28, 080 05 Prešov
- Email: pbtprint@pbtprint.sk
- Phone: +421 908 977 573