Shipping policy
Shipping policy
Last updated: 26 October 2026
Thank you for shopping at PBT PRINT. This policy explains how we ship your orders, what it costs and what you can expect after your purchase. It supplements our Terms and Conditions and the page Delivery and payment.
Order processing
We process orders as soon as possible on working days. Most of our goods are made to measure (with your own print, embroidery, name, number, etc.), so production starts after payment is received and the artwork has been approved. If we need to adjust your artwork or ask you something, we will contact you by email or phone.
Once your order has shipped, you will receive an email confirmation with a tracking number (if the shipping method supports it).
Shipping methods and delivery times
We ship via Slovak Post and Packeta. Personal collection is also possible at our premises at Solivarská 28, 080 05 Prešov, by arrangement. Available shipping methods and estimated delivery times are shown at checkout.
We undertake to deliver the ordered goods no later than 10 working days after the order has been paid, and in practice usually within 5 working days. For some kinds of made-to-measure goods the delivery time may be longer; you will be informed of this when ordering. The delivery period starts on the day we receive a binding order containing all the details needed to process it. Carrier delays, weather or other events beyond our control may extend delivery; we will inform you of any significant delay.
Shipping costs
Shipping charges are calculated at checkout based on your destination, the weight of the order and the shipping method you choose. Free standard shipping may be available for selected orders. The shipping price is always shown at checkout before you complete your order.
European Union – duties, taxes and other charges
Orders to European Union countries are delivered within the single market and therefore are usually not subject to customs duties. The order price includes VAT as shown at checkout. All applicable charges are displayed at checkout before you complete your order.
Countries outside the European Union – duties, taxes and other charges
Orders to countries outside the European Union (for example the United Kingdom, Switzerland, Norway, the United States, Canada) may be subject to taxes (VAT, GST, HST, PST, etc.), customs duties, import taxes and carrier brokerage or handling fees. Where possible, they are calculated and shown at checkout before you complete your purchase. If these charges are not collected at checkout, they may be payable before or on delivery and the customer is fully responsible for them, unless we expressly state at checkout that duties and taxes are prepaid.
Import charges are set by the customs authorities of the destination country and/or the carrier and may vary depending on the destination country, the classification and value of the product, the country of origin and the shipping method. Customs processing may extend delivery times. Before placing an order, we recommend checking the local import rules.
Order tracking
After your order ships, we will email you a confirmation with a tracking number and a link (if available). Please note that tracking information may take a while to update once received.
Delivery destinations
We currently ship to the following countries: Slovakia, Czechia, Poland, Germany, Austria, Belgium, Denmark, Finland, France, the Netherlands, Ireland, Portugal, Spain, Sweden, Italy, Norway, Switzerland, the United Kingdom, the United States, Canada, Israel, the United Arab Emirates, Japan, South Korea, Malaysia, Singapore, Hong Kong SAR China, Australia and New Zealand.
International orders may be subject to customs duties, import taxes, fees and customs delays. All applicable charges collected at checkout are displayed before you complete your purchase. If your country is not on the list, write to us at pbtprint@pbtprint.sk and we will try to find a solution.
Address accuracy
Please check your delivery address at checkout. If you need to correct it, contact us as soon as possible, ideally before the parcel is shipped.
Receiving your parcel; lost, damaged or delayed parcels
Please inspect the parcel on receipt together with the carrier (number of packages, undamaged packaging). If the parcel is visibly damaged or incomplete, you may refuse to accept it, or draw up a damage report with the carrier and contact us immediately at pbtprint@pbtprint.sk. If your order is lost, damaged or delayed, contact us and we will help you resolve it with the carrier. Defective or damaged goods are handled in accordance with our Complaints Policy.
Order changes and cancellations
Need to change or cancel your order? Contact us as soon as possible. Changes and cancellations can be made before production starts or before the order ships; once made-to-measure goods are in production or the parcel is on its way, we cannot modify it. Made-to-measure goods cannot be returned (see the Return policy). We will refund cancelled orders as soon as possible to the original payment method.
Questions?
Contact our team at pbtprint@pbtprint.sk, by phone at +421 908 977 573 (Monday to Friday, 6:00 am – 3:30 pm) or use the contact details in our contact information policy.
- PBT PRINT, s.r.o., Jána Nováka 37, 080 04 Prešov (registered office)
- Premises: Solivarská 28, 080 05 Prešov